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Americans Should Re-learn the Art of Customer Service from Asia (press release) - It's no surprise that customer service has been on the decline for the past ten years in America. Many company executives are quick to blame the economic downturn for the decline in service. But, frankly, that's just a weak excuse for those companies that are unwilling to spend the money to train their employees in the art of customer service. But, there's a deeper problem that is causing the decline in customer service among American companies. And, it's a two-headed monster!

The first head on this menacing monster is a mindset among the bean counters within corporate America who fail to
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Celebrities : Tom Hinton
Categories : Business Books, Business Speaker News, Speakers News
Posted 4/29/2010 12:04:16 AM | Permalink
Business Speaker Tom Hinton Talks About Reputation Leadership (press release) - USA - "Reputation Leadership: A Conversation with Business Author & Speaker Tom Hinton"

Note: The following interview was conducted on May 11, 2007 by Gary Plantz, of the Plantz Group, a media relations firm, with business author and speaker Tom Hinton, who is president of CRI Global, LLC, an international training and consulting firm, based in San Diego, CA. For more information, please contact CRI Global at 1-800-544-0414 or

Yesterday, you gave a speech in Seattle on Global Leadership and you used the term, Reputation Leadership. What is Reputation Leadership and how does an organization create it or leverage it?

Tom Hinton:
The term Reputation
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Celebrities : Tom Hinton
Categories : Speakers News
Posted 5/13/2007 12:05:43 AM | Permalink
 Tom Hinton in the News
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Drag in Redding: A story of love, friendship and survival  Redding Record Searchlight

It's a sweltering Saturday night in Redding, and people are making their way to The Dip, a popular downtown bar known for hosting local and out-of-town bands ...

Suspect identified in Kalamazoo police shooting  WWMT-TV

The suspect involved in the shooting of a Kalamazoo Public Safety Officer was identified Tuesday night as Brandon Stacey, 31, of Cooper Township. Kalamazoo ...

Check out what's new at Citizens Bank Park (Gallery)  Philadelphia Business Journal

The Philadelphia Phillies and Aramark showed off the new "destination areas" created at Citizens Bank Park during the offseason. The biggest change at the ...

'I hate to leave': Hinton Cleaners closing after 91 years  Bowling Green Daily News

A Bowling Green business that once used a Model A Ford to deliver clothes to customers and cleaned the wool uniforms worn by soldiers returning from World ...

Their goal: Meet the Beatles on tour in 1966. Their solution: Impersonate the opening act.  The Washington Post

In August 1966, as the Beatles made their way to Washington during what would ultimately be their last tour, a group of six scheming 15-year-olds from the ...

Tech Pioneers: Meet Addleshaws' trainee innovators  The Lawyer

A group of trainees and associates brimming with innovative tech ideas is being given the opportunity to take the reins, collaborate with partners and ...

Ed Willes: CFL's deal with Mexican league smacks of desperation  The Province

The CFL has tried to expand south of the border before ... it didn't

In the eerie emptiness of Chernobyl's abandoned towns, wildlife is flourishing  Washington Post

The sound was like nothing Tom Hinton had ever heard before: a chorus of baleful wolf howls, long and loud and coming from seemingly every direction in the ...

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