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Americans Should Re-learn the Art of Customer Service from Asia (press release) - It's no surprise that customer service has been on the decline for the past ten years in America. Many company executives are quick to blame the economic downturn for the decline in service. But, frankly, that's just a weak excuse for those companies that are unwilling to spend the money to train their employees in the art of customer service. But, there's a deeper problem that is causing the decline in customer service among American companies. And, it's a two-headed monster!

The first head on this menacing monster is a mindset among the bean counters within corporate America who fail to
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Celebrities : Tom Hinton
Categories : Business Books, Business Speaker News, Speakers News
Posted 4/29/2010 12:04:16 AM | Permalink
Business Speaker Tom Hinton Talks About Reputation Leadership (press release) - USA - "Reputation Leadership: A Conversation with Business Author & Speaker Tom Hinton"

Note: The following interview was conducted on May 11, 2007 by Gary Plantz, of the Plantz Group, a media relations firm, with business author and speaker Tom Hinton, who is president of CRI Global, LLC, an international training and consulting firm, based in San Diego, CA. For more information, please contact CRI Global at 1-800-544-0414 or

Yesterday, you gave a speech in Seattle on Global Leadership and you used the term, Reputation Leadership. What is Reputation Leadership and how does an organization create it or leverage it?

Tom Hinton:
The term Reputation
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Celebrities : Tom Hinton
Categories : Speakers News
Posted 5/13/2007 12:05:43 AM | Permalink
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