EON: Enhanced Online News - No longer is effective prospecting just a numbers game. After 30 years of training sales people, we now know that developing connections is actually teachable, explains Mike Bosworth, Best Selling Business Author of the books Solution Selling and Customer Centric Selling.

Discover how to form a "human" connection, inspire and influence the people you wish to do business with through our Story Leaders sales workshop.

Story Leaders is a research-based framework designed to enable sales people to sell with greater confidence, effectiveness and purpose, by breaking down the human barriers that buyers instinctually raise. The framework harnesses the power of two of

The Star-Ledger - NJ.com - Tony Hsieh brings new meaning to the term "happy feet."

In 1999, he sold LinkExchange, the internet advertising company he co-founded, to Microsoft for $265 million. He soon joined Zappos.com — a startup with a then-unthinkable goal of selling shoes online — as an investor and adviser before eventually becoming chief executive.

Hsieh made sure top notch customer service was baked into the business model of Zappos. The result is an e-commerce juggernaut that books more than $1 billion in annual sales, has been profitable since 2006 and was acquired last year by Amazon.com for a cool $1.2 billion.

Hsieh, 36, who is

By Joe McKendrick, SmartPlanet.com - The fallout of the Icelandic volcano on world travel and business was totally unexpected, and it’s likely no business on the planet had considered the possibility in its risk management scenarios.

That’s why adaptability is such an essential part of business these days. And the businesses that are best able to deal with volatility and uncertainty are those that have the deepest commitment to positive change.

That’s the message from Harvard professor and business author Rosabeth Moss Kanter, who is headlining this week’s IBM Impact conference in Las Vegas, which I’m attending. Among businesses these days, there is an emerging class of

NewsReleaseWire.com (press release) - It's no surprise that customer service has been on the decline for the past ten years in America. Many company executives are quick to blame the economic downturn for the decline in service. But, frankly, that's just a weak excuse for those companies that are unwilling to spend the money to train their employees in the art of customer service. But, there's a deeper problem that is causing the decline in customer service among American companies. And, it's a two-headed monster!

The first head on this menacing monster is a mindset among the bean counters within corporate America who fail to

By David Adams, Poder 360 - Famed investor Jim Rogers retired in 1980 at age 37 and set off to discover the world on his motorbike.

A quixotic quest, perhaps. But Rogers has a well-rehearsed answer to that. “It makes you a better investor if you know the world,” he says.

Offbeat as his style may be, it’s hard to argue with Rogers’ record. Just as the Motorcycle Diaries of Argentine-born guerrilla icon Che Guevara became a bible for leftists, Rogers’ biker wisdom is legendary among investors.

“He’s completely unorthodox. He’s a globetrotter, gonzo-financier who always tries to stay ahead of the curve,” says Ian McCluskey, veteran Latin America

Psychology Today (blog) - Robert I. Sutton is Professor of Management Science and Engineering in the Stanford Engineering School. He is co-founder of the Center for Work, Technology and Organization, which he co-directed from 1996 to 2006. Sutton is also co-founder of the Stanford Technology Ventures Program and the new Hasso Planter Institute of Design, a multi-disciplinary program at Stanford that teaches and spreads “design thinking.” He is an IDEO Fellow, member of the Institute for the Future’s Board Trustees, and a Professor of Organizational Behavior, by courtesy, at the Stanford Graduate School of Business.

Sutton received his Ph.D. in Organizational Psychology from The University

MarketWatch (press release) - Franklin Covey Co.(FC  7.97, -0.09, -1.12%)  is the global consulting and training leader in the areas of strategy execution, leadership, customer loyalty, sales performance, and individual effectiveness. Over the Company's history, FranklinCovey clients have included 90 percent of the Fortune 100, more than 75 percent of the Fortune 500, thousands of small- and mid-sized businesses, as well as numerous government entities and educational institutions. FranklinCovey has 40 direct and licensee offices providing professional services in 147 countries.

BY ALEXANDRA LEVIT , Wall Street Journal - In a competitive job market and workplace, we often think we have to do something extraordinary to stand out, but this isn't necessarily the case. Sometimes, it's the little things that encourage people to remember and appreciate us -- the foundation for a career boost later on.

When popular business author Tom Peters gives a speech, hundreds of people wait in line for just a few minutes of his time. At a seminar, Mr. Peters was in a foul mood. Everything was going wrong and the talk seemed doomed. But just before showtime, Mr. Peters encountered an enthusiastic audio/visual staffer ...

PR Newswire (press release) - MINNEAPOLIS, March 18 /PRNewswire/ -- On Feb. 22, Harvey Mackay released his latest blockbuster book, Use Your Head To Get Your Foot in the Door:  Job Search Secrets No One Else Will Tell You, and it's already cracked the national bestseller lists.

On Sunday, March 21, Use Your Head To Get Your Foot in the Door will appear at #4 in the New York Times Advice and How-To list, which includes business, diet, exercise and cook books.  It is currently #7 on the USA Today Money bestseller list, where it has remained for the last two weeks after debuting at #11

NewsBlaze (press release) - SAN FRANCISCO - (BUSINESS WIRE) - With nearly three million books sold, best-selling author Patrick Lencioni has finally turned his attention toward his own craft-consulting and client service—in his new book, Getting Naked: a Business Fable about Shedding the Three Fears that Sabotage Client Loyalty.

Getting Naked reveals some simple, yet counterintuitive concepts that have given Lencioni's company a fiercely loyal client base, a key advantage over larger, more well-know firms. In the book, Lencioni urges readers to explore unconventional concepts, including, "enter the danger," "ask the dumb questions," "celebrate your mistakes" and more. By stripping down the old dogma associated

NewsBlaze (press release) - SAN FRANCISCO - (BUSINESS WIRE) - With nearly three million books sold, best-selling author Patrick Lencioni has finally turned his attention toward his own craft-consulting and client service—in his new book, Getting Naked: a Business Fable about Shedding the Three Fears that Sabotage Client Loyalty (Jossey-Bass, 978-0-7879-7639-2, $24.95, February 2010).

Getting Naked reveals some simple, yet counterintuitive concepts that have given Lencioni's company a fiercely loyal client base, a key advantage over larger, more well-know firms. In the book, Lencioni urges readers to explore unconventional concepts, including, "enter the danger," "ask the dumb questions," "celebrate your mistakes" and more. By stripping

By ALAN MURRAY, Wall Street Journal - When you think about great leaders in history, is it a George S. Patton who comes to your mind – the outspoken general who was once relieved of command for slapping a soldier recuperating in a hospital?

Or are you more likely to think of Abraham Lincoln – quiet, thoughtful, tortured to the edge of mental illness by his own doubts?

Is it the dictatorial Julius Caesar who is your model? Or the inquisitive Socrates? Do you fashion yourself as the next "Chainsaw Al" Dunlap? Or do you relate to the unassuming Sam Walton?

Leaders come in all shapes, sizes and styles. But

Business Wire (press release) - San Francisco, CA, USA - Fross Zelnick Lehrman & Zissu, a leading firm in the field of trademark, copyright, design patent and unfair competition law, announced today that firm partner Lawrence Apolzon's co-authored book entitled "From Edison to iPod: Protect Your Ideas and Make Money," has won the Gold Medal in the category of "Entrepreneurship" at the Axiom Business Book Awards.

Apolzon co-authored "From Edison to iPod” with Frederick Mostert, who is Chief Intellectual Property Counsel of the Richemont Group of Companies in London. The book provides entrepreneurs, writers, inventors, and other business professionals with practical information and actionable guidance on leveraging current intellectual property law

EVLiving - USA - Serinova Financial, L.L.C., a direct lender for privately financed commercial real estate, is celebrating its first appearance in the Arizona Business Journal’s Book of Lists, joining 24 other top-rated, Arizona-based commercial mortgage brokers. With no prior ranking, Serinova Financial saw remarkable growth in 2007. The company expanded its business over 1,000 percent, allowing them to secure the 5th spot on the list.

The Book of Lists, published annually by the Phoenix Business Journal, provides readers with a report on top Arizona businesses in more than 255 industry categories and market segments. The Top 25 commercial mortgage brokers are ranked according to

Emediawire (press release) - Ferndale, WA, USA - Modavox, Inc. (OTCBB: MDVX) Internet broadcasting pioneer, producing and syndicating online audio and video, today announced that Career Coach, speaker and author of the first books on Career Contentment, Jeff Garton has joined the VoiceAmerica Network, online internet talk radio network, as host of his new show, "Career Contentment Radio." The program debuted August 16 and can be heard every Thursday at 12:00PM/PST, 3:00 PM/EST (http://www.voice.voiceamerica.com).

Jeff Garton is a career coach and author whose career has been devoted to the discovery of practical solutions to combat prolonged unemployment and job dissatisfaction. His efforts have produced the first book and learning

Emediawire (press release) - Ferndale, WA, USA - Hewlett Packard is an extremely successful technology company that serves more than one billion customers in more than 170 countries on six continents. It is no surprise that they are one of the leading sources of information for small business owners around the world.

A major vehicle for getting small business advice to their many customers around the world is through their blogs, the Small Business Toolbox. HP isn't alone in using this technology - the use of blogs is becoming industry standard with small and large businesses around the world.

Dave Sifry, the CEO of Technorati, recently wrote, "The blogosphere is

Web Services Journal - Montvale, NJ, USA - An unhappy, unproductive workforce is the subject best-selling author and CEO of The Table Group, Patrick Lencioni, tackles in his seventh business book, The Three Signs of a Miserable Job (Jossey-Bass, August 2007, $24.95, Cloth).

"No one is immune to job misery -- it touches every profession imaginable from restaurant service worker, to middle manager, to NBA superstar," says Lencioni. Countless sources support this statement including a recent USA Today poll, which found that "people unhappy with their jobs is at an all time high." Lencioni, known for his ability to net-out complicated theories into actionable models, offers a practical solution

PR Web (press release) - Ferndale, WA, USA - According to Bob Prosen, "the mission of The Prosen Center is to help business leaders rapidly increase performance, productivity and profits." Not one to embellish ideas or thoughts, Prosen is the author of the best-selling, multi award winning business book, Kiss Theory Good Bye, published in 2006.

Prosen recently recorded an interview with Peter Clayton, host of the popular online career radio show, Total Picture Radio. The former Fortune 100 executive discussed with Clayton "proven tools and techniques" he has developed for becoming a high-performance leader. With more than 25 years of global business experience, the Dallas, Texas-based leadership expert likes

Business Wire (press release) - San Francisco, CA, USA - An unhappy, unproductive workforce is the subject best-selling author and CEO of The Table Group, Patrick Lencioni, tackles in his seventh business book, The Three Signs of a Miserable Job (Jossey-Bass, August 2007, $24.95, Cloth).

“No one is immune to job misery – it touches every profession imaginable from restaurant service worker, to middle manager, to NBA superstar,” says Lencioni. Countless sources support this statement including a recent USA Today poll which found that “people unhappy with their jobs is at an all time high.” Lencioni, known for his ability to net-out complicated theories into actionable models, offers a practical solution

Loyola University New Orleans - New Orleans, LA, USA - The Gillis Long Poverty Law Center and Loyola University New Orleans will host a lecture by award-winning journalist, syndicated columnist, and author Naomi Klein, on Saturday, August 25, at 6 p.m. in the Loyola University College of Law, Room 405. Her lecture is entitled, “Katrina Disaster Capitalism.”

Naomi Klein is the international bestseller of No Logo: Taking Aim at the Brand Bullies. In 2000, the Guardian short-listed No Logo for its First Book Award. In 2001, it won the Canadian National Business Book Award and the French Prix Médiations. In 2004, Klein’s reporting from Iraq for Harper’s magazine won the James

Canada.com - Hamilton, Ontario, Canada - The current upheaval in global markets has many on Wall Street drawing comparisons to turmoil seen in 1998, 1987 and even 1929, but a new book suggests investors should look back as far as 1907 for insight into the mechanisms that can trigger a crash.

"The Panic of 1907" (Wiley, $29.95) begins with the Park Avenue suicide of Charles Barney, a prominent New York banker. Barney was one of many casualties -- both individual and institutional -- of an attempt to corner the market in shares of United Copper Co., which brought a string of banks to the brink of collapse.

Authors

PR Web (press release) - Ferndale, WA, USA - RMC Publications, the publishing arm of RMC Project Management (http://www.rmcproject.com) has recently announced the signing of best-selling project management author Jerry Manas to an authorship agreement. The agreement covers Manas' highly-anticipated second book tentatively titled Managing the Gray Areas, scheduled for release in late 2007. It is expected that the book will appeal to a wide audience and touch on many topics, including principles, ethics, decision-making, incentives, staffing, critical thinking, communication, and more.

Manas, a highly visible contributor to the project management profession, is a certified project manager who regularly provides leadership and project management training to Fortune 500 companies across

WM Experts (press release) - Inverness, FL, USA - Carlos Slim says the best-selling books of futurists Alvin and Heidi Toffler -- from "Future Shock" in 1970 to their latest, "Revolutionary Wealth" -- have played critical roles in helping him anticipate and identify business opportunities throughout the world.

According to Slim, as reported by the Wall Street Journal in its August 5 edition, "his success comes from spotting opportunity early, something he learned in part from reading futurist writer Alvin Toffler...."

The Journal noted that, during his interview, Slim pulled out a marked up copy of "Revolutionary Wealth," published this spring in soft-cover by Doubleday, filled with Slim's notes in the

WorldNetDaily - Grants Pass, OR, USA - A best-seller that outlines government plans to promote the integration of the U.S., Mexico and Canada – "The Late Great USA" by Jerome Corsi – is No. 8 on the New York Times' list of hardcover business books, was No. 28 overall last week and once again is the No. 1 pick among readers at Shop.WND.com.

The stunning revelations in the book, which also has hit No. 1 on Amazon's nonfiction list, show how the tactics of unelected globalist business leaders, bureaucrats and taxpayer-funded academics could lead to the merger of the U.S. with Mexico and Canada.

Corsi is a Harvard Ph.D.

WebWire (press release) - Atlanta, GA, USA - Dr. Jerome Corsi’s controversial new book on how the Security and Prosperity Partnership (SPP) is laying the groundwork for an EU-like arrangement between the U.S., Mexico and Canada is back on the NY Times bestseller list -- this time as a business book.

Which makes sense, because "The Late Great U.S.A: The Coming Merger With Mexico and Canada" (ISBN 0979045142, WND Books, hardcover, July 2007) is galvanizing both business owners and workers against Bush’s "integration" plan.

"’The Late Great U.S.A.’ spells out in detail just how far George W. Bush’s stealth plan to merge the U.S. with its hopelessly corrupt neighbor to

PR.com (press release) - Levittown, NY, USA - Premier business coach Machen MacDonald of the ProBrilliance Leadership Institute has become a #1 best selling author with his new book - The Power of Coaching… Engaging Excellence in Others! The book hit #1 in several categories on Amazon.com. MacDonald, the founder of ProBrilliance Leadership Institute located in Grass Valley, CA and a certified business and life coach has compiled a wonderful resource full of both wisdom and strategy to help managers and leaders become better at coaching their people for desired results.

MacDonald had the idea for the book in January of this year and in three months by March